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Refund and Returns Policy

Refund & Returns Policy | zeroly

Refund & Returns Policy

Effective Date: August 25, 2026 | Store: zeroly (zeroly.store)

At zeroly, customer satisfaction is our top priority. We want you to feel confident shopping with us. This Return & Refund Policy explains how returns, replacements, and refunds are managed for all orders placed through our website.

Policy Overview & Key Details

Applicable CountryUnited States of America (USA)
Return Window30 Days from the date of delivery
Accepted Product ConditionNew, unused, unwashed, in original packaging with tags
Return MethodBy Mail
Restocking Fee$0.00 USD (No Restocking Fee)
Return Shipping (Customer Remorse)FREE ($0.00 USD) — Prepaid label provided
Return Shipping (Defective / Damaged)FREE ($0.00 USD) — Prepaid label provided
Refund Type100% Full Refund to original payment method
Refund Processing Time1–3 business days after inspection + up to 7 business days for bank processing
CurrencyUSD ($)

1. Scope & Covered Regions

This policy applies exclusively to orders purchased on zeroly.store and delivered within the United States of America.

2. Return Availability & Eligibility

We accept returns for both defective items (damaged in transit, broken, or incorrect item received) and non-defective items (buyer’s remorse, change of mind, incorrect size/fit).

  • The return request must be initiated within 30 days of delivery.
  • The item must be in new, unused, unworn, and unaltered condition.
  • The item must be returned in its original packaging with all original tags, labels, and accessories included.
  • Proof of purchase (order number and confirmation email) must be provided.

3. Non-Returnable & Final Sale Items

  • Gift cards
  • Items marked as "Final Sale" or promotional clearance at the time of purchase
  • Products showing signs of use, alteration, missing parts, or wear not due to our error

4. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or incorrect:

  1. Contact us within 48 hours of delivery at info@zeroly.store with your order number and clear photos/videos.
  2. Upon verification, we will provide a prepaid return label via email at no cost to you ($0.00 USD).
  3. Choose between a free replacement or a 100% full refund.

5. Return Shipping & Restocking Fees

Restocking Fees: zeroly never charges a restocking fee ($0.00 USD).

Return Shipping Fees: Return shipping is 100% FREE ($0.00 USD) for all eligible returns. We email you a downloadable prepaid label.

6. How to Initiate a Return

Step 1
Submit Request

Email info@zeroly.store or call +1 (951) 928-3234.

Step 2
Get Label

Receive your RMA authorization and prepaid label within 24 hours.

Step 3
Package Item

Pack securely in original box with all tags and accessories.

Step 4
Drop Off

Drop the parcel off at the designated carrier location (USPS/UPS).

7. Exchanges

The fastest way to exchange an item is to initiate a return for your original purchase and place a new order on zeroly.store.

8. Inspection & Refund Timeline

  • Inspection: Handled within 1 to 3 business days of delivery back to our warehouse.
  • Refund Issuance: Initiated immediately to your original payment method upon inspection approval.
  • Bank Processing: Allow up to 7 business days for your bank to post the refund.
  • Inquiries after 10 business days: info@zeroly.store.

9. Order Cancellation

Free cancellations are available within 2 hours of placing the order. Once fulfilled, please follow the standard 30-day return process.

10. Customer Support Contact

  • Store Name: zeroly
  • Website: https://zeroly.store
  • Support Email: info@zeroly.store
  • Customer Service Phone: +1 (951) 928-3234
  • Business Address: 27708 Monroe, Sun City, CA 92585, United States
  • Business Hours: Monday – Friday, 9:00 AM – 5:00 PM PST
  • Response Time: Within 24 hours