Privacy Policy

1. Business & Store Overview

zeroly is an online retail jewelry store operating across the United States. We offer a curated selection of jewelry pieces, accessories, and gifts directly to consumers via our online storefront powered by WordPress and WooCommerce.

• Legal Entity / Store Name: zeroly
• Business Address: 27708 Monroe, Sun City, CA 92585, United States
• Customer Support Email: info@zeroly.store
• Customer Service Phone: +1 (951) 928-3234

2. Information We Collect

We only collect personal information that is necessary to provide our jewelry products, fulfill orders, process customer support requests, and enhance your shopping experience.

3. How We Use Your Information

We process your personal information for specific, lawful, and disclosed business purposes:

• Order Fulfillment: Processing jewelry orders, arranging shipping to your delivery address, providing real-time tracking updates, and handling returns, replacements, or refunds.
• Customer Support: Responding to questions regarding jewelry specifications, sizing, order modifications, and delivery status.
• Fraud Prevention & Security: Verifying payment transactions, screening orders against fraudulent activities, and maintaining website integrity.
• Website Administration: Ensuring stable operation of our WooCommerce platform, managing user sessions, and improving site usability.
• Legal & Regulatory Compliance: Complying with tax accounting, record-keeping regulations, and valid legal requests.

4. Payment Security & Processing

All transactions on zeroly are conducted over encrypted Secure Sockets Layer (SSL/HTTPS) connections to safeguard your sensitive information during transit.

Payment processing is handled directly by certified, PCI-DSS compliant third-party payment processors. zeroly does not receive, view, or retain your complete payment card details or card security codes (CVV).

5. WooCommerce Platform & Data Handling

Our online store is built on the WooCommerce and WordPress open-source commerce platform.

• Platform Function: WooCommerce provides the technical e-commerce software that manages the product catalog, shopping cart functionality, user accounts, and checkout flow.
• Data Control: zeroly retains sole responsibility and control over the customer data collected through our store. WooCommerce does not own or independently monetize customer data.
• Platform Documentation: For further details on how WooCommerce architecture handles personal accounts, checkout notices, and privacy settings, please refer to the official WooCommerce Privacy & Account Documentation on zeroly.store.

6. Cookies & Tracking Technologies

We utilize standard website cookies to make our store functional, secure, and user-friendly:

• Essential Cookies: Necessary for basic website functions, including keeping items in your shopping cart, navigating between pages, and processing your checkout.
• Functional Cookies: Remember customer preferences, such as currency settings or login sessions.
• Analytics Cookies: Provide aggregated, anonymous data on website traffic and page interaction to help us improve site navigation and product presentation.

You can adjust your cookie preferences or disable non-essential cookies at any time through your web browser settings.

7. Information Sharing & Third-Party Service Providers

We do not sell, rent, or trade your personal contact details or private information to third parties. We only share information with trusted service providers who perform specific functions on our behalf:

• Shipping & Logistics Carriers: (e.g., USPS, UPS, FedEx) to deliver your jewelry orders and communicate delivery status.
• Payment Gateways: To authorize, process, and settle payment transactions securely.
• Hosting & Technical Infrastructure Providers: To securely host and maintain the website database.
• Legal & Fraud Prevention Authorities: When strictly required by law, subpoena, or to protect the rights, property, and safety of zeroly, our customers, or the public.

8. Sale of Personal Information

zeroly does not sell personal information. We do not sell customer names, email addresses, phone numbers, home addresses, or purchase histories to data brokers, advertisers, or third parties for monetary or other valuable consideration.

9. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy:

• Order & Transaction Records: Retained for the duration required by applicable financial, commercial, and tax regulations.
• Account Information: Retained until you request account deactivation or deletion, provided no active legal or regulatory requirements require retention.
• Support Inquiries: Retained for a reasonable period to resolve customer inquiries, handle warranties, and address returns.

10. Data Security Measures

We implement technical and organizational security measures designed to protect your personal data against unauthorized access, loss, misuse, or alteration. These measures include SSL/TLS encryption across our entire domain, restricted administrative access, and regular security patching of our WooCommerce platform. However, no internet transmission or electronic storage method can be guaranteed 100% secure.

11. Your Privacy Rights & Choices

Depending on your jurisdiction and subject to applicable legal exceptions, you have the following rights regarding your personal information:

• Access & Portability: Request a copy of the personal information we hold about you.
• Correction: Request corrections to any inaccurate, outdated, or incomplete information in your account.
• Deletion (Erasure): Request the deletion of your personal information, subject to mandatory legal, financial, and tax record-keeping requirements.
• Opt-Out: Opt out of receiving non-transactional marketing communications at any time.

To submit a request to exercise any of these rights, please email us at info@zeroly.store with the subject line "Privacy Request." We will verify your identity and respond within a reasonable timeframe in accordance with applicable laws.

12. Children's Privacy

Our store and jewelry products are intended for general adult audiences and are not directed to individuals under the age of 18. We do not knowingly collect or solicit personal information from children. If we learn that we have inadvertently collected personal data from a minor without verified parental consent, we will promptly delete that information from our servers.

13. Policy Updates & Notifications

We may update this Privacy Policy periodically to reflect changes in our operational, legal, or regulatory practices. Any modifications will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically on zeroly.store/privacy-policy/.