Terms of Service

1. General Store Information & Platform Notice

Store Name / Legal Entity: zeroly
Business Address: 27708 Monroe, Sun City, CA 92585, United States
Customer Support Email: info@zeroly.store
Customer Service Phone: +1 (951) 928-3234

2. Eligibility

To purchase items or register an account on zeroly, you must:

• Be at least 18 years old (or the age of legal majority in your state of residence).
• Reside within and provide a valid delivery address in the United States of America.
• Possess a valid, authorized payment method (such as a major credit/debit card) in your own name.

3. Permitted & Prohibited Use of Website

Permitted Use: You are granted a limited, revocable, non-exclusive license to use this Website for personal, non-commercial shopping and order management.

Prohibited Use: You agree not to:

• Use the site for fraudulent, unlawful, or unauthorized purchases.
• Interfere with, disrupt, or compromise the security or functioning of our servers or WooCommerce checkout system.
• Use automated scrapers, bots, or data-extraction tools without express written permission.
• Misrepresent your identity or supply false contact/shipping details.

4. Jewelry Products, Descriptions & Availability

• Product Accuracy: We strive to display dimensions, specifications, metal types, stone details, ring sizes, and colors of our jewelry pieces as accurately as possible.
• Visual Variations: Because jewelry appearance can be influenced by monitor settings, screen resolutions, and studio lighting, slight variations in color tone or texture may occur.
• Stock & Availability: All jewelry items are subject to availability. In the rare event that an item is ordered but becomes unavailable due to inventory discrepancy, we will notify you immediately, cancel the order, and issue a 100% full refund.

5. Pricing, Currency & Taxes

• Currency: All product prices, shipping rates, and transactions are denominated and billed in United States Dollars ($ USD).
• Price Transparency: We do not impose hidden handling fees or surprise surcharges at checkout. The total cost displayed at checkout is the final amount billed.
• Pricing Errors: While we make every effort to prevent errors, if a product is mistakenly listed at an incorrect price, we reserve the right to cancel orders placed at the incorrect price after notifying you and issuing a complete refund.

6. Order Placement, Acceptance & Cancellation

• Order Placement: When you place an order, you will receive an automated Order Confirmation Email acknowledging receipt of your order details.
• Order Acceptance: An order becomes binding once it has been verified and processed for fulfillment.
• Order Cancellations: You may request an order cancellation within 2 hours of placing your order by emailing info@zeroly.store or calling +1 (951) 928-3234. Once dispatched, orders cannot be canceled mid-transit and must be returned under our standard 30-day return policy.
• Right to Cancel: We reserve the right to cancel orders in cases of suspected payment fraud, unauthorized transactions, or critical pricing errors.

7. Payment Processing & Security

Accepted Methods: We accept major debit and credit cards (Visa, MasterCard, American Express, Discover) and verified digital payment methods displayed at checkout.

Payment Security: All transactions are encrypted via industry-standard Secure Sockets Layer (SSL/HTTPS) technology. zeroly does not store, host, or have direct access to your full credit card numbers or CVV codes; all card data is processed externally by PCI-DSS compliant third-party payment gateways.

8. Shipping & Delivery Terms

Our shipping operations are governed by our complete Shipping Policy, summarized below:

Tracking: A carrier tracking number is automatically emailed once your jewelry order is dispatched.

9. Returns, Refunds & Restocking Terms

Our return operations are governed by our complete Refund & Returns Policy, summarized below:

• Return Window: 30 calendar days from the date of package delivery.
• Eligible Conditions: Items must be in new, unworn, unwashed condition, in original packaging with all tags and accessories attached.
• Return Reasons Covered: We accept returns for both defective/damaged products and customer remorse/change of mind.
• Return Shipping Cost: FREE ($0.00 USD) — Prepaid label provided via email upon authorization.
• Restocking Fee: $0.00 USD (No Restocking Fee).
• Refund Timeline: 100% full refund issued to the original payment method within 1–3 business days after return inspection, plus up to 7 business days for bank settlement.

10. Customer Accounts

• You may checkout as a guest or create a customer account to view order history and manage shipping addresses.
• You are responsible for maintaining the confidentiality of your login credentials and password.
• Notify us immediately at info@zeroly.store if you suspect unauthorized access to your account.

11. Intellectual Property

All content published on zeroly.store—including jewelry designs, product photography, logos, branding, written descriptions, graphics, and code—is the proprietary property of zeroly and protected by applicable copyright, trademark, and intellectual property laws. Unauthorized copying, reproduction, or distribution without our express written consent is strictly prohibited.

12. Limitation of Liability & Disclaimers

• As-Is Provision: Our Website and products are provided on an "as-is" and "as-available" basis without warranties of any kind, either express or implied, except as explicitly stated herein or required by applicable consumer protection laws.
• Liability Limitations: To the maximum extent permitted by applicable law, zeroly shall not be liable for any indirect, incidental, punitive, or consequential damages resulting from the use or inability to use our products or Website.
• Statutory Rights: Nothing in these Terms limits or excludes your statutory legal rights under applicable state and federal consumer protection regulations.

13. Privacy & Data Protection

Your privacy is paramount. Please review our Privacy Policy to understand how we collect, use, and protect your personal information, manage cookies, and respect your consumer privacy rights.

14. Governing Law & Jurisdiction

These Terms of Service and any separate agreements whereby we provide you products shall be governed by and construed in accordance with the laws of the State of California and the federal laws of the United States of America, without regard to conflict of law principles. Any legal action or proceeding arising under these Terms shall be brought exclusively in the state or federal courts located in California.

15. Severability & Entire Agreement

• Severability: If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision shall remain enforceable to the fullest extent permitted by law, and the remainder of these Terms shall continue in full force and effect.
• Entire Agreement: These Terms, together with our Privacy Policy, Shipping Policy, and Refund & Returns Policy, constitute the entire agreement between you and zeroly regarding your use of the Website.

16. Changes to Terms of Service

We reserve the right to revise, update, or modify these Terms at our discretion. Any changes will be posted directly to this page with an updated "Last Updated" date. Continued use of our Website following any revisions constitutes your acceptance of the modified Terms.