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Shipment Policy

Shipping FAQ | zeroly

Shipping & Delivery

Everything you need to know about delivery times, rates, and policies at zeroly.

1. Shipping Destinations & Free Delivery

We deliver exclusively within the United States (all 50 states).

Method	Handling	Transit	Total	Cost
Standard Shipping	1–3 Days	3–5 Days	4–8 Business Days	FREE

2. Cut-Off Times & Order Processing

Cut-Off: 1:00 PM PST (GMT-8).

Orders received before 1:00 PM PST are processed within 1 to 3 business days (Mon–Fri). Weekend/holiday orders begin processing the following business day.

3. Order Tracking & Carriers

Carrier partners include USPS, UPS, and FedEx. You will receive an automated tracking link upon dispatch. Please allow 24–48 hours for online status updates.

4. Delays, Damaged, or Missing Packages

Damaged items: Email clear pictures to info@zeroly.store within 48 hours.
Missing updates: If tracking stalls for 7+ days, contact us to initiate a trace.
Marked delivered: Check around property/neighbors and wait 24h for carrier scans.

5. Address Changes & Cancellations

Cancellations: Allowed within 2 hours of placing the order.

Address Updates: Contact info@zeroly.store or call +1 (951) 928-3234 immediately before fulfillment.

6. Contact & Support Information

Business Address: 27708 Monroe, Sun City, CA 92585, USA

Email: info@zeroly.store

Phone: +1 (951) 928-3234

Hours: Mon–Fri, 9:00 AM – 5:00 PM PST (Replies within 24 hours)