Welcome to Our Store

FAQs

Frequently Asked Questions - zeroly
Products & Sizing
What jewelry pieces are available at zeroly?

We offer a curated collection of fine jewelry including necklaces, pendants, rings, bracelets, and earrings designed for daily wear, special occasions, and meaningful gifts.

How do I find my accurate ring size or necklace length?

Exact chain lengths, band widths, and ring dimensions are listed on each product page. If you are unsure about your size, please email us at info@zeroly.store for guidance before placing your order.

How should I clean and care for my jewelry?

To preserve luster and finish:

  • Store individual items separately in a dry pouch or jewelry box.
  • Avoid contact with perfumes, lotions, chlorine, or harsh chemicals.
  • Gently polish with a soft microfiber cloth after each wear.
Ordering & Payment
Can I complete a purchase as a guest?

Yes. You can checkout directly as a guest or create an account to view previous orders and save shipping addresses for faster checkout.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, MasterCard, American Express, Discover) via encrypted checkout. All transactions are securely processed in USD ($).

How can I modify or cancel my order?

You may request an address update or order cancellation within 2 hours of placement by contacting info@zeroly.store or calling +1 (951) 928-3234. Dispatched orders cannot be cancelled mid-transit but can be returned under our 30-day return policy.

Shipping & Delivery
Where do you deliver and what are the shipping rates?

We ship to all 50 states across the United States. Standard shipping is 100% FREE ($0.00 USD) on every order with no minimum purchase required.

What is the total delivery time?
  • Order Cut-Off: 1:00 PM PST (Mon – Fri)
  • Handling Time: 1 – 3 business days (Mon – Fri)
  • Transit Time: 3 – 5 business days (Mon – Fri)
  • Total Delivery Window: 4 – 8 business days

For complete details, view our Shipping Policy.

How do I track my order?

Once your order leaves our facility, you will automatically receive an email with a carrier tracking number and direct tracking link to follow your shipment in real time.

Returns & Refunds
What is your return policy and return window?

We offer a 30-day return window from the delivery date for both defective items and change of mind. Items must be unworn, in original packaging with tags intact. We provide a prepaid return label with $0 restocking fees.

Review our complete Refund & Returns Policy for full steps.

How long will it take to receive my refund?

After your return is inspected (1–3 business days), a full refund is issued to your original payment method. Banks typically require up to 7 business days to post the funds to your account.

What if my jewelry arrives damaged or incorrect?

Please contact us at info@zeroly.store within 48 hours of delivery with clear photos. We will immediately provide a prepaid return label and arrange a replacement or full refund.

Still Have Questions?

Our customer service team is ready to assist you with sizing, order updates, and product questions.

Email Support info@zeroly.store
Phone Support +1 (951) 928-3234
Support Hours Mon – Fri: 9:00 AM – 5:00 PM PST